Shipping & Returns

 

Shipping Policy:

FOB point:
All orders are shipped FOB origin point unless
pre-approved for FOB destination.

Shipping method:
Unless specified at time of order, all shipments will be shipped pre-paid via the cheapest method or freight depending on the weight of the shipment.

Shipping Discrepancies:
It is the buyer’s responsibility to confirm the receipt of all items as indicated on the packing slip. Failure to report shipping discrepancies within ten (10) days of receipt will result in the order not being credited regardless of circumstances.

 

RMA Policy:
All returns must have a Return Merchandise Authorization (RMA) number, must be in original condition and must be requested within thirty (30) days from the date of purchase. Any return for any reason other than defects or shipping discrepancies will be charged a fifteen percent (15%) restocking fee. Please note that CUSTOM CABLE ASSEMBLIES/CUSTOM PRODUCTS ARE NON-RETURNABLE AND NON-CANCELABLE.

 

Warranty Policy:

Warranty:
Shaxon Industries, Inc. provides a lifetime (of the product) guarantee against defects and labor on all custom and off the shelf cables. Please note that CUSTOM CABLE ASSEMBLIES/CUSTOM PRODUCTS ARE NON-RETURNABLE AND NONCANCELABLE. Before using, buyer shall determine the suitability of the product for their intended use; buyer assumes all risks and liability in connection therewith. This warranty is not inclusive of labor for removal or reinstallation of products, and is void on any product reconfigured, installed improperly or installed in an improper environment, or misused as determined by engineering inspection of Shaxon Industries, Inc.

 

Limitation of Liability:
IN NO EVENT SHALL SHAXON INDUSTRIES, INC., ITS SUBSIDIARIES OR AFFILIATES OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, “SHAXON INDUSTRIES, INC.”) BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO: LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT SHAXON INDUSTRIES, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES; YOU AGREE THAT SHAXON INDUSTRIES, INC., MAXIMUM LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO THIS AGREEMENT.

 


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©2017 Shaxon Industries, Inc. All rights reserved. The information in this document is subject to change without notice.